1. Introduction

AfraiX ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI automation services and visit our website.

2. Information We Collect

We collect information that you provide directly to us, including:

Name, email address, phone number, and company information
Business process data necessary for automation setup
Communication records (emails, chat messages, calls)
Payment and billing information
Usage data and analytics from our automation systems

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our AI automation services
Process transactions and send related information
Respond to your inquiries and provide customer support
Monitor and analyze usage patterns to optimize performance
Send marketing communications (with your consent)
Comply with legal obligations and protect our rights

4. Data Security

We implement industry-standard security measures to protect your information, including:

SSL/TLS encryption for data transmission
Encrypted data storage
Regular security audits and monitoring
Access controls and authentication protocols
Compliance with GDPR and other data protection regulations

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

Service providers who assist in delivering our services
Business partners with your explicit consent
Law enforcement when required by law
Third parties in connection with business transfers

6. Your Rights

Depending on your location, you may have the following rights:

Access your personal data
Correct inaccurate data
Request deletion of your data
Object to processing of your data
Data portability
Withdraw consent at any time

7. Cookies and Tracking

We use cookies and similar technologies to improve your experience, analyze usage, and deliver personalized content. You can control cookies through your browser settings.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: [email protected]
WhatsApp (Rwanda): +250 788 313 751
WhatsApp (France): +33 637 183 026